Returns + Shipping

RETURN POLICY

We accept returns within 30 days of the item being delivered to you. It is our number one priority that you love your jewelry and have the time you need to return it if you don't. To be eligible for returns all items must be unworn, and have packaging intact. Please note that custom made orders are not eligible to be returned.

To make a return please email info@shop851.com with your name and order number in the subject line. 

Please also note that any solid gold pieces (most of which are made to order) are eligible for store credit but not refunds. It is our priority that you love your pieces and we will do everything we can to ensure this. Sale items are also not eligible for refunds. Any custom pieces are also not eligible for refunds. We will extend store credit for custom pieces. 

Please note that the costs of shipping and returns are not refundable. We will provide prepaid labels to return, and the final amount will come out of return. Please note any influencer collars are final sale but can be eligible for store credit.

SHIPPING

HOW CAN I TRACK MY ORDER?

A tracking number will be automatically emailed to you when your order has been shipped. 

WHEN WILL MY ORDER SHIP? 

Most of our pieces are in stock and ready to ship within 1-2 days of ordering. However, some of our pieces are carefully handmade to order so we ask for a 1-2 week ship time on those (these will be marked as so in the product description). 

Please note our rings are made to order so we ask for 1 week prep times on these. Because of this, rings cannot be returned for a refund, but can be exchanged.